![]() ![]() If the connection appears to be reliable, the wiring from your provider and the modem would appear to be OK. A longer "test" period would be better, if possible. Service providers tend to always insist that "everything looks good" from their vantage point, so you might want to check their claim by connecting your Mac or another computer directly to the modem for at least a few hours to make sure that the connection holds solid that way. Corrosion of the copper is the most common problem, so if you have not swapped out the Ethernet cable in some time, that would be a good thing to try. We assume that you have already tried another Ethernet cable to connect your modem to the AirPort Extreme, correct? If not, a poor electrical contact can certainly cause a loss of connection because 16 tiny copper contacts must all line up exactly for a good connection to occur. The model number starts with an "A" followed by 4 numbers. If your AirPort Extreme is shaped like a small white pizza box, please look on the bottom of the device for the model ually embedded in the foam pad base. If you are unsure about the age of the AirPort Extreme, please tell us whether it is shaped like a "tower" or whether it is shaped like a small white pizza box. Loss of connection is typical in an aging router. ![]() About how hold is the AirPort Extreme? We ask because the useful life.on average.of a router designed for home use is about 5 years before they tend to start to develop problems. One of problems can be the age of the router. There are a number of different reasons why Internet connection issues can occur, so unfortunately there is rarely ever a "quick fix" for problems like this.
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